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1. Terms of Sale and conditions

Loveup offers the sale of its products through www.loveup.es only to final consumers. This website is for your personal use only. An end consumer is any natural person who purchases at www.loveup.es for purposes other than business, commercial or professional activities. www.loveup.es will not attend any order that is not made by a final consumer.

www.loveup.es reserves the right to modify the commercial offer at any time on its website (modifications to prices, products, promotions, and other commercial and service conditions). These modifications will not affect in any case the purchases already made.

The prices shown on this website for countries of the European Union already have the VAT that may be applied, so there will not be any additional surcharge.

The prices published on the Web for countries outside the European Union do not include VAT. Upon receipt of your package, you will have to face the corresponding tax and customs surcharge.

You can contact the customs offices of your country to request detailed information about these expenses. We are required by law to declare the exact value of the contents of the package and cannot alter it in any way.

How to buy at www.loveup.es
To make a purchase, you must add the products that interest you in the ‘shopping cart’ and follow the steps defined on the Web. You must fill in the order form that we put at your disposal in electronic format and send it to us following all the steps.
From the form you will be able to have access to the general conditions, privacy policy, return policy, price and description of the selected products, shipping methods and costs of these.

The purchase contract with www.loveup.es is closed when we receive your order electronically and verify the accuracy of all the data.
Before sending your order, we recommend that you read the general conditions and change your details if they are not correct.
After sending your order electronically, a screen will appear informing you of the order number and that the order has been placed.
www.loveup.es can refrain from placing orders that do not have solvency guarantees, that are incomplete or in case the products are not available. In any of these cases, you will be notified by e-mail that the contract has not been closed, informing you of the reasons why it could not be carried out.
In the event that prior to detecting the problem, the order form has been transmitted and paid, you will be sent a payment of what has already been anticipated.
When you send us the order form you are accepting the general conditions, the Privacy Policy and all the contents of www.loveup.es. If you have any questions or do not agree, do not transmit the form.
www.loveup.es does not sell second-hand products, damaged products or low-quality products according to the corresponding standards offered in the market.
The characteristics of each product are shown in their corresponding files at www.loveup.es. The products offered on the www.loveup.es website may not correspond to the actual details of the products since the images of the products may look different depending on the monitor or the web browser used. See the section on “shipments and returns”
1.2 Customer service

To obtain any clarification, make a claim or if an incident related to your order arises, you can contact us at: Loveup, Calle de Berlín, 3 – Ptal. 4 1ºD, Pozuelo de Alarcón 28224, or send us an e-mail to the address info@loveup.es

1.3 Security and confidentiality

www.loveup.es guarantees security and confidentiality in all communications with its clients.

All online payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties.

www.loveup.es guarantees the protection and confidentiality of personal, domiciliary, payment and any other data that our clients provide us in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection of Personal Character.

In compliance with the provisions of Organic Law 15/1999 of December 13, you can at any time exercise your right of access, rectification, cancellation and opposition to your personal data by communicating it in writing to Loveup, Calle de Berlín, 3 – Ptal. 4 1ºD, Pozuelo de Alarcón 28224, or send us an e-mail to the address info@loveup.es

You can obtain more information about how we treat your personal data by accessing the privacy policy

2. GENERAL CONDITIONS OF USE

2.1 Intellectual property rights

The user acknowledges and admits that all copyright, designs, photographs including all rights to images, graphics, sounds, music, video, audio, text, trademarks and all other content and intellectual and material rights Regarding the content described here, including the software of www.loveup.es and all the HTML codes that this website contains, are protected by copyright and other rights on the intellectual property of www.loveup.es and of the other owners of the rights.

The user can use the content of this website only as expressly authorized by www.loveup.es and / or the other right holders. Any reproduction or redistribution of the content stated above is prohibited and may lead to serious legal consequences.

This website is for your personal and non-commercial use. It is prohibited to copy, modify, distribute, transmit, publish or commercially exploit any content, software, products or services on this website, including any benefit obtained from advertising our website in any other medium.

Regarding the use of www.loveup.es. You are authorized to view the website and its contents, to carry out browsing operations on the website that are carried out solely for the legitimate use of www.loveup.es and its contents. In addition, you can make any temporary reproduction lacking its own economic relevance and that is an integral and essential part of the visualization of www.loveup.es and its contents.

It is strictly prohibited to use, distribute and copy the aforementioned materials on another server or location.

The contents and the server of www.loveup.es are free of viruses. If when using this website or its contents, and you have a technical problem to solve, www.loveup.es will not be responsible for the costs generated by services or repairs.

2.2 Links to other websites

www.loveup.es may include links on the Web to third party Web sites. www.loveup.es has not reviewed all third-party websites nor does it carry out controls on them. www.loveup.es cannot be considered in any way responsible for the contents of these websites or the measures they adopt regarding your privacy or the processing of your personal data.

We recommend that you carefully read the conditions of use and the privacy policy of these sites.

2.3 Content notice

www.loveup.es always tries to put the means so that there is no information or content on the Website that includes physical or psychological violence or that may hurt the sensitivity of users in any of its forms or expressions.

www.loveup.es does not guarantee that the contents of its website are appropriate or legal in other countries apart from Spain.

If you consider that any content is illegal or illegal in your country, please avoid entering our website. If you decide to enter it, you will be solely responsible for the use that you decide to give to the services provided by www.loveup.es.

www.loveup.es always tries to ensure that its contents are cared for and do not contain incorrect information. In the event of an error of this type beyond our control, we would proceed to correct it immediately.

2.4 Applicable legislation and competent jurisdiction

The purchases made with www.loveup.es are subject to Spanish legislation.

FORMS OF PAYMENT, SHIPPING AND RETURNS

Payment Methods

CREDIT CARD:

You can pay directly with your credit card (Mastercard, Visa, etc.).
The amount of your order will be charged and discounted from your card when you confirm the purchase.

WIRE TRANSFER:

It can also be purchased through a bank transfer to the checking account of Loveup ES80 2038 2743 9060 0048 2987, the shipment will be made as soon as we receive proof of the transfer to our bank account.

Pricing policy:

Loveup reserves the right to modify prices, articles, offers and other commercial conditions on the web without prior notice. These modifications will not affect in any case the purchases already made

Shipping
Shipments are made once payment has been confirmed. Shipments to the peninsula are made through MRW, which is a private courier service with delivery in 48-72 hours at home.

Shipments to the Canary Islands, Balearic Islands, Ceuta or Melilla and shipments to other European countries, we make them twice a week on Tuesdays and Thursdays. Shipped via MRW and delivery will take 5-10 business days

All shipments are made from Spain

Shipping costs are borne by the customer and will be indicated when placing the order.

Loveup guarantees delivery in 48-72 business hours of all products as long as orders are received in our store before 5:00 pm with destination “peninsula”. The rest of the orders to the Canary Islands, Balearic Islands, Ceuta or Melilla can take up to 10 days.

Orders received in Loveup on Saturdays, Sundays and holidays will be considered received the first business day after the same.

If you have any doubt or incidence in the delivery of your orders, please contact us at the mail: info@loveup.es

Return policy

If for any reason you are not satisfied with your purchase, we give you a period of 14 calendar days from receipt of the order to notify the return, in accordance with the provisions of Royal Legislative Decree 1/2007 (BOE 30 November 2007). They must also indicate the order data: name, address, reference, product name, dates and amount of the purchase.

The return shipping costs are paid by the customer.

Products must be returned intact; They cannot be used or damaged, they must bear the identification label and must be attached to the item and in its original packaging

Your return must meet these conditions for it to be accepted. In the event that your return does not meet the conditions and is not accepted, www.loveup.es will contact you to offer you the option of returning the items that have not been accepted.

As soon as www.loveup.es verifies that all the above conditions are fulfilled, it will send an e-mail informing you of the acceptance of the return and from that date www.loveup.es has 14 calendar days to refund the amount of your purchase including the shipping cost.

• Items returned correctly and without damage will be refunded to the same credit card or to the account with which the transfer was made and with which the order was purchased, including VAT and shipping costs. In no case will cash be returned.

• For more information on returns and on the procedure, please consult info@loveup.es

Complaint forms

There are complaint forms available to the consumer. To obtain them write to us at info@loveup.es and we will send them to you.

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